IT Engineer with a Master in Project Management, with 9 years of experience working across various markets and industries. I have specialised in strategic planning, process standardisation and PMO design employing agile and waterfall project life-cycle methodologies across projects and programmes. Utilised Jira, Microsoft Office, Trello, ARIS, BPM and IBM Tools in alignment with agile methodologies such as Scrum and Kanban plus ITIL framework to manage and improve IT services with focus on client satisfaction throughout various markets and industries. Furthermore, I have honed my skills by collaborating with interdisciplinary and multicultural teams in both local and remote settings. Achieved consistent on-time, in-scope, and on-budget project deliveries.